Frequently Asked Questions
Everything you need to know about your NeroGiardini experience
Where are NeroGiardini products manufactured?
NeroGiardini is proud to uphold the 'Made in Italy' tradition, with the majority of our footwear and accessories designed and produced in Italian workshops to ensure the highest quality standards.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within Europe and 5-10 business days for international orders, depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all tags and packaging intact to qualify for a full refund.
How do I know which size to order?
Our footwear generally follows standard European sizing. We recommend consulting our detailed Size Guide available on each product page to find your perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout process.
Are your leather products sustainably sourced?
We are committed to ethical production. Our leather is sourced from certified Italian tanneries that adhere to strict environmental regulations and high-quality leather processing standards.